Frequently Asked Questions

  • Our packages are all custom-tailored specifically to each of our client’s needs. No two brands are the same, therefore we believe that there are no standard, cookie-cutter packages. If you’re interested in learning more about what we can do to help your brand succeed, please click here to reach out to us with your vision, needs, and resources to invest—we are happy to provide you with more information.

  • Our projects generally book 3-4 weeks in advance. During busier times, this can go up to 4-8 weeks. That being said, we sometimes are able to book a project on an expedited timeline. Please click here to contact us if you’d like to secure a spot on our calendar.

  • We hope that, by working with you, some of the stress and challenges associated with managing your brand will lessen, and we will take work off your plate so you have more capacity to take care of other things. We do have a collaborative process, though, and we request that your primary contact person on your team is available to provide feedback on deliverables within a timely manner (3 business days) throughout the process. Ideally, you can estimate to spend an average of 2 hours a week on your project.

  • No, but if you’d like us to take care of printing your collateral, we are happy to provide you with an estimate.

  • We are typically available to reply to email or schedule telephone calls M-F from 9-5 pm Eastern Time. We are closed for all major US holidays

  • We currently create custom websites on Squarespace, Wordpress, and Shopify platforms. We’ll make a recommendation on which would suit your brand best after our initial discovery call. If your project requires custom development on another platform and/or much more intensive functionality, we work with a team of skilled developers. Reach out, and we can send you an estimate.

  • After we celebrate your launch day, your website ownership will be transferred over to you. Unless you let us know otherwise, you’ll be in charge of maintaining your website. If this doesn’t sound like something your team has time for, let us know. We offer continued support packages that will ensure your website is up-to-date and continues to connect to your audience.

  • If you’re interested in having one of our branding experts speak at your upcoming event, please reach out to us at team@lookandfeelbranding.com with more details and information.

  • Email is the best method to reach our team. We check our inbox often! You can email us at team@lookandfeelbranding.com, and someone will reply to you within 24 hours (M-F).

  • Yes! As a full-service branding agency, we provide copy and content for all of our projects. This way, we ensure that your entire brand message is clear, consistent, and cohesive throughout all platforms and deliverables. Click here to learn more about our content and copywriting services.

  • This depends on your business needs and messaging goals, but we typically recommend Squarespace Campaigns, MailChimp, ConvertKit, Flodesk, or Emma.

  • This isn’t a requirement, but it is strongly recommended—we even wrote a blog post about the value of brand photography. Bottom line? Your brand will look worlds better with professional photographs alongside professional design and copy.

  • Not to sound like a broken record, but this also depends on the nature and scope of your team’s project. If you’re investing in a full rebrand and a new website, we reserve 4-6 months for projects of this scope. Something like a landing page or a simple tri-fold brochure, these are much shorter in project length; we typically reserve less than 30 days for these projects. If you have a tight timeline, talk to us about expediting your project—we can offer rush jobs for a rush fee.